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Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year

(Unit: Number of cases)

Complaints, Counseling Sessions, and Inquiries and Civil Applications by Year
Year Complaints Counseling Inquiries and Civil Applications Total
Total 122,899 336,645 425,520 885,064
2017 12,325 36,369 42,938 91,632
2016 10,645 31,616 38,020 80,281
2015 10,695 32,030 37,961 80,686
2014 10,923 34,547 36,623 82,093
2013 10,056 35,508 36,670 82,234

The total figure is the number of cases accepted from November 2001 to December 31, 2017
(counseling included face-to-face complaints)

Complaints by Type

(Unit: number of cases, %)

Complaints by Type
Month Total % Civil Right
Violation
% Discrimination % Others %
Cumulative total 114,278 100.0 88,391 77.3 23,641 20.7 2,225 1.9
MAY 2017 1,236 100.0 866 70.1 354 28.6 3 0.2

(Unit: Number of cases)

Complaints by Type
Year Total % Civil Right
Violation
% Discrimination % Others %
Total 122,899 100 94,194 76.6 26,439 21.5 2,266 1.8
2017 12,325 100 9,263 75.2 3,029 24.6 33 0.3
2016 10,645 100 8,160 76.7 2,431 22.8 54 0.5
2015 10,695 100 8,499 79.5 2,188 20.5 8 0.1
2014 10,864 100 8,708 79.7 2,197 20.1 18 0.2
2013 10,056 100 7,457 74.2 2,496 24.8 103 1.0

Counseling Sessions by Type

(Unit: number of cases, %)

Counseling Sessions by Type
Month Total % Civil Right
Violation
% Discrimination % Others %
Cumulative total 260,830 100.0 99,046 38.0 22,199 8.5 139,489 53.5
MAY 2017 2,853 100.0 1,065 37.3 227 8.0 1,465 51.3

(Unit: Number of cases

Counseling Sessions by Type
Year Total % Civil Right
Violation
% Discrimination % Others % Cases closed in Face-to-Face complaints %
Total 336,645 100 130,334 38.7 29,254 8.7 151,403 45.0 25,654 7.6
2017 36,369 100 14,738 40.5 3,235 8.9 17,095 47.0 1,301 3.6
2016 31,616 100 14,421 45.6 2,530 8.0 13,661 43.2 1,004 3.2
2015 32,030 100 14,083 44.0 2,660 8.3 14,130 44.1 1,157 3.6
2014 34,547 100 13,859 40.1 2,974 8.6 16,531 47.9 1,183 3.4
2013 35,508 100 13,787 38.8 2,978 8.4 17,421 49.1 1,322 3.7

Statistics of complaints handled

(Unit: number of cases, %)

Complaints Processing Status
Total(%) Civil Right Violation Discrimination Others
Total 118,908 91,643 25,001 2,264
Cases Affirmed Resolution during Preliminary investigation 2 2 0 0
Investigation request 38 35 3 0
Recommendation of Settlement 5 5 0 0
Mediation 64 15 49 0
Recommendation 3,623 2,232 1,369 22
Indictment 119 107 12 0
Recommendation of Disciplinary Actions 133 108 25 0
Legal Aid Request 19 19 0 0
Emergency Relief 11 11 0 0
Settlement 2,361 1,671 720 5
Cases Denied Found inadmissible 75,210 58,117 15,031 2,062
Transferred 1,460 1,310 135 15
Dismissed 35,075 27,490 7,499 86
Investigation suspended 754 522 158 74
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